Specialties

Agile Scrum

Certified Agile Scrum Master specializing in servant leadership, problem-solving, and enhancing team dynamics through customer collaboration and interactive engagement.

Customer Success

Experienced in Customer Success with a foundation in design, user research, and service, known for building customer success programs and managing key accounts with a focus on experience-driven support and exceptional customer interactions.

UX Research

Skilled in UX research with a design thinking approach, utilizing tools like Notably to identify customer pain points and inform product strategy, fostering user-centric solutions aligned with business goals.

Product Design

Driven product designer with a robust background in design, customer success, and user research, specializing in creating meaningful user experiences through close collaboration with product and engineering teams.

Visual / Freelance Design

BA in Graphic Design with formal training in Fine Art, Design, and Printmaking, eager to expand my portfolio through new client projects and collaborations.