Jessica Rayome is a Designer & Scrum Master based in Louisville, KY.

I am a certified Agile Scrum Master that embraces servant leadership; I'm always looking for ways to support and elevate the team around me.

What excites me the most about becoming a Scrum Master is the opportunity to apply my knack for problem-solving and user experience in a way that directly impacts team dynamics and project success. My aim is to bring the principles of customer collaboration and valuing individuals and interactions into every aspect of my work.

I am driven to excel as a product designer. I bring a strong background in design, customer success, and user research - rooted in creating meaningful user experiences. In my most recent role, I collaborated closely with product and engineering teams, gaining valuable insights into product design, user interaction, and understanding end-user needs.

I bring a design thinking mindset to user research. I am trained in using industry research tools, like Notably, to uncover insights through qualitative user research. In my most recent project, I focused on identifying pain points in customer adoption and usage, to inform product roadmap, collaborating closely with cross-functional teams. This approach led to tangible customer feedback and improvements in our product design and strategy, ensuring user-centric solutions that meet both user needs and business goals.

I bring a unique perspective to customer success, shaped by my background in design, user research, and the restaurant service industry. I have experience building a customer success program from the ground up at an early-stage startup, and serving as an account manager for large-scale partners such as Realtor.com, General Mills, and Cambridge University. My approach to customer interactions is rooted in experience design, focusing on supporting and pushing customers to succeed. I strive for meaningful customer interactions and delivering exceptional support.

I have a BA in Graphic Design and have been formally trained in Fine Art, Design, and Printmaking from BeIlarmine University and the University of Louisville. I’m currently open to working with new clients on projects and actively looking to expand my design portfolio. Let’s chat about your design needs to see how we can collaborate together!